WebAISEO Terms of Service
1. Who we are
1.1 WebAISEO is an AI-search checker run by TrueTest ("we", "us"): WebAISEO, a TrueTest service. TrueTest is a trading name of Dean Jung, a sole trader, of 4 Lepid Grove, Selly Oak, Birmingham B29 6RU, United Kingdom. Contact: support@truetest.uk. Website: https://truetest.uk/ai-search (also reached at aiwebsitebuilder.uk).
1.2 These terms apply when you use WebAISEO or buy any WebAISEO product. TrueTest's strategy testing service has its own terms at https://truetest.uk/terms.
1.3 You may be a consumer (acting for purposes outside your trade or business) or a business customer. Where a clause applies only to one of these, it says so. Nothing in these terms affects your statutory rights as a consumer.
2. What WebAISEO provides
2.1 Free Readiness check. A free automated check of one public web page, scored 0–100 with a grade, showing whether AI search engines can find, read and trust it.
2.2 Full AI-search audit + Fix Kit (£49, or a launch price of £29 for the first 50 audits). An automated audit of up to 25 pages of one website across 20 areas, scored 0–100, with a downloadable PDF report and a Fix Kit of suggested changes. Includes one free re-check within 30 days.
2.3 Monthly monitoring (£12 a month). An automated re-check of one website about every 28 days, a score history, and email alerts when the score falls by 10 or more points or AI crawler access falls below 70.
2.4 Agency pack (£299). Up to 10 Full AI-search audits for different websites, usable within 12 months of purchase. Running an audit again for a website already used in the pack does not use another audit. To keep the service fair, a pack can make up to 40 paid check requests a day.
2.5 Citation pilot (£299). A service delivered by us with an agreed scope, described on the order page.
2.6 Buyers in the European Union. Until we have registered for EU VAT, paid WebAISEO products are not sold to consumers in the EU; businesses there can buy, and the free check is open to everyone. At checkout we ask your country and whether you are buying for a business or for yourself.
3. What our results mean — and what they do not
3.1 TrueTest scores are produced by automated checks against published technical signals (for example robots.txt rules, structured data, page text available without JavaScript, sitemaps). They are our honest assessment at the time of the check.
3.2 No guarantee of rankings, citations or traffic. AI search engines and search engines decide for themselves what they show and cite, and change their methods without notice. A higher TrueTest score does not guarantee that any AI engine or search engine will find, show, cite or rank your website.
3.3 Suggested fixes. The Fix Kit suggests changes. You are responsible for deciding whether to make them, for testing them, and for backing up your website first.
4. Using the service fairly
4.1 You may only request checks of websites that are publicly available. We refuse private and internal network addresses.
4.2 You must not: use TrueTest to attack, overload or probe any system; try to get around our rate limits (currently 3 free checks per hour); resell free results as your own paid service without our written permission; or submit data you have no right to submit.
4.3 For paid audits and monitoring, you confirm you own the website or are authorised to have it checked.
4.4 We may suspend access that breaks these rules, with notice where reasonable.
5. Ordering and payment
5.1 Prices are in pounds sterling. We are not currently VAT-registered, so no VAT is charged.
5.2 Payments are processed by Stripe Payments UK Ltd. We never see or store your full card details.
5.3 A contract is formed when your payment is confirmed. Each audit is for the one website named at checkout; it cannot be moved to another website.
5.4 Launch price. The £29 price applies to the first 50 Full AI-search audits sold; after that the price is £49.
5.5 Payments appear on your bank or card statement as TRUETEST.UK.
5.6 WebAISEO is for people aged 18 or over, and for businesses.
5.7 Confirmation. After payment we confirm your order, including these terms and (for consumers) your acknowledgement about the right to cancel, on your order page and by email.
6. Delivery
6.1 Full audits are normally ready within a few minutes of payment. Downloads stay available from your order page for 30 days. Where email is enabled, we also email you a link.
6.2 If an audit cannot be produced (for example because the website blocks all automated access or is offline), we will try again, and if we still cannot deliver we will refund you in full.
7. Cancelling and refunds
7.1 Consumers — digital content. Audits and Fix Kits are digital content supplied immediately. At checkout we ask you to agree that supply starts straight away and to acknowledge that you then lose your 14-day right to cancel once supply has begun.
7.2 Faulty results. If an audit is faulty — for example an audit checked the wrong website or failed to complete, or its report has missing sections or will not open — tell us within 30 days (with the website address and what is wrong) and we will repeat it or refund you, as you choose. A score you disagree with is not by itself a fault. This promise does not affect your statutory rights.
7.3 Monthly monitoring. You can cancel at any time, as easily as you subscribed (email support@truetest.uk and we will cancel it the same working day); cancellation takes effect at the end of the month already paid for. Consumers may also cancel within 14 days of first subscribing for a refund, less a proportionate amount for any checks already carried out at your request during that period.
7.4 Agency pack. Unused audits expire 12 months after purchase. Consumers may cancel an unused Agency pack within 14 days of purchase for a full refund.
8. Your data and your website content
8.1 You keep all rights in your website and data. You allow us to fetch and analyse the public pages you ask us to check, and to keep the results to deliver the service, provide score history, and improve our checks.
8.2 We may publish aggregated, anonymised statistics (for example "x% of sites checked block AI crawlers") that do not identify you or your website.
8.3 How we handle personal data is set out in our Privacy Notice at https://truetest.uk/privacy (see its "Website checks" section).
9. Our responsibility to you
9.1 Consumers. We are responsible for foreseeable loss and damage caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable. We supply the service for domestic and private use; we are not liable to consumers for any loss of profit, business, business interruption or business opportunity.
9.2 Business customers. Our total liability to you in connection with any order is limited to the amount you paid for that order (or, for monitoring, the fees paid in the 12 months before the claim). We are not liable for loss of profits, revenue, rankings, traffic, data or goodwill, or for indirect or consequential loss.
9.3 Free services. Free checks are provided "as is", without warranties, to the extent the law allows.
9.4 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
10. Changes, suspension and ending
10.1 We may update these terms. Changes apply to orders placed after the change; for monitoring we will give at least 30 days' notice of a material change, and you may cancel.
10.2 We may withdraw a free service at any time. If we stop a paid service, we will refund any period or audits not yet supplied.
11. Complaints and law
11.1 Please contact support@truetest.uk first; we aim to reply within 2 working days.
11.2 These terms are governed by the law of England and Wales. Consumers living in Scotland or Northern Ireland may also bring proceedings in their local courts.